Terms of service

1. Acceptance of these terms

These terms are an agreement between you and Merch to Order LLC ("Merch to Order", "we", "us"). By creating an account, placing an order, or using the design studio at merchtoorder.com, you agree to them. If you are ordering on behalf of a company, you confirm that you have authority to bind that company, and "you" includes the company.

If you do not agree with these terms, do not place an order. We may update these terms from time to time; the date at the top of this page shows the last revision, and the version in force when you place an order applies to that order.

2. Accounts

You need an account to check out, so that we can send your proof, save your designs for reorders, and show you order status and tracking. Provide an email address you check, because the proof and every status update go there. You are responsible for keeping your password confidential and for activity under your account. Tell us promptly if you believe someone else has used it.

You must be at least 18 years old, or the age of majority where you live, to place an order.

3. Orders and proofs

Placing an order in the studio and paying is a request to print. Within 24 hours we send a digital proof of every print side. Your order is confirmed, and production begins, only when you approve that proof. Until you approve it, you can request changes at no charge.

You are responsible for checking the proof carefully: spelling, names, dates, logo version, print placement and size, ink and garment colors, and the quantity of each size. What you approve is what we print. If something on the approved proof is wrong and we printed it as shown, that is not a defect, and a reprint is a new order at your cost.

We may decline or cancel an order at any point before printing, for example if the artwork cannot be printed at acceptable quality or violates the artwork terms below. If we do, we refund any payment in full.

4. Artwork rights and content

You warrant that you own, or hold a license that covers printing on apparel, for every logo, image, font, name and phrase you upload or type into a design, and that printing it will not infringe anyone's copyright, trademark, right of publicity or other rights. You agree to cover any loss or claim we face because that warranty was untrue.

We refuse to print content that is infringing, hateful, harassing, sexually explicit, that promotes violence or illegal activity, or that we judge unlawful. Decisions about what we will print are ours, and we will refund an order we decline for this reason.

You keep all rights to your artwork. You grant us a limited license to store, reproduce and adapt it as needed to produce proofs, print your order, and keep it available for your reorders. We do not use your artwork to promote our services without your written permission.

5. Pricing and payment

Prices are as shown at checkout at the time you place your order, in US dollars, and include printing in standard ink colors on the sides you selected. Shipping, any rush fee and sales tax are itemized before you pay, and the extra for larger sizes is included in each line. Published prices may change, but a change does not affect an order already placed.

Payment is by card at checkout, or by invoice with a payment link for business customers. The due date is stated on the invoice, and we may hold production or shipment until payment is received. If a payment is reversed or charged back after we have printed, you remain responsible for the amount owed.

If a price is displayed incorrectly because of an obvious error, we will contact you before printing and offer the correct price or a full refund.

6. Production and shipping

Turnaround estimates (currently 7-12 business days door to door for standard orders and 5 business days door to door for rush) are estimates, not guarantees. They count from proof approval, in business days, and can be affected by blank availability, carrier delays, weather and holidays. If we cannot meet a rush timeline we tell you before printing and refund the rush fee.

Risk of loss passes to you when we hand the package to the carrier. Every order ships with a tracking number. If a package is lost or damaged in transit, we file the claim with the carrier on your behalf and reprint or refund as described in the shipping policy. Please provide a complete, accurate shipping address; reshipping after a wrong address is at your cost.

Full details are in the shipping policy.

7. Cancellations and changes

You can cancel or change an order free of charge at any time before you approve the proof, and we refund it in full. Once you approve the proof, garments are ordered and screens or print files are prepared, so a cancellation after approval may be charged for materials and work already done. Once printing has started, the order cannot be cancelled.

8. Returns and reprints

Because every item is printed to your approved design, we cannot accept returns for a change of mind, and we cannot resell a printed shirt. We do reprint or refund misprints, wrong items, damaged goods, and sizes that differ from the approved proof. Report the problem within 14 days of delivery with photos. The full policy is at Returns and reprints.

9. Limitation of liability

Our total liability for any order is limited to the amount you paid for that order. To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential losses, including lost profits, lost business or the cost of an event that proceeds without the shirts, even if we were told of the possibility.

Nothing in these terms limits liability that cannot be limited by law, and nothing affects any statutory consumer rights you may have.

10. Governing law and disputes

These terms are governed by the laws of the State of Delaware, without regard to its conflict of laws rules. Any dispute that we cannot resolve informally will be brought in the state or federal courts located in Delaware, and you consent to their jurisdiction. Please contact us first; almost every issue is resolved with a reprint or a refund.

11. Contact

Questions about these terms: [email protected]. Questions about an order: [email protected]. Post: Merch to Order LLC, 1209 N Orange St, Wilmington, DE 19801.