Shipping policy

1. Where we ship

Orders placed on the website ship to addresses in the United States, including PO boxes for smaller orders and APO/FPO addresses where the carrier allows. We do not ship internationally through the website yet; contact [email protected] with the destination and quantity and we will quote it separately.

2. Shipping methods and timelines

Every timeline counts in business days from the moment you approve your proof, which we send within 24 hours of ordering. Approving the proof the day it arrives starts the clock that day.

Standard: 5-7 business days to print, 2-5 to ship, so 7-12 business days door to door. Rush: 3 business days to print, 2 to ship, so 5 business days door to door. Rush moves your order to the front of the production queue (3 business days instead of 5 to 7) and uses 2-day shipping instead of 2 to 5 days.

These are estimates based on our normal production schedule and carrier performance, not guarantees. Blank shortages, carrier delays, severe weather and holidays can add time. If we see a delay that will move your delivery beyond the estimate, we email you before it happens, and if we cannot meet a rush timeline we tell you before printing and refund the rush fee.

3. Shipping costs and the free shipping threshold

Standard shipping is free on orders with a subtotal over $150, and $9.95 on orders below that. Rush is 20 percent of the subtotal with a minimum of $25.00, shown at checkout before you pay. The subtotal is the price of the shirts before tax and before the rush fee.

4. Tracking

Every order gets a tracking number. We ship with UPS, USPS, FedEx and DHL, and the tracking number is emailed to you when the order ships (when the carrier label is created) and shown on your order page. You can also look it up on the Track your order page with your order number and email address, without signing in. Tracking usually starts moving within one business day.

5. Address errors

Please check the shipping address before you pay; it is repeated on the order confirmation and the proof email so you can catch a typo. If an order is returned to us or delivered to the wrong place because the address you entered was incomplete or incorrect, we reship it to the corrected address and charge the reshipping cost. If we made the error on the label, reshipping is free.

You can change the address free of charge until the order ships by emailing [email protected] with the order number. After it ships, address changes depend on the carrier and may carry a fee.

6. Lost packages

If tracking has not shown movement for 3 business days, or shows delivered but the package has not arrived, email [email protected] with the order number. We file the claim with the carrier for you. When the carrier confirms the package is lost, we reprint the order at no charge and ship it with the faster shipping option, or refund you if you prefer. Carriers typically confirm a loss within a week or two of the claim; we keep you updated while it is open.

For a package marked delivered but missing, first check with neighbors, a building office and the carrier's delivery photo, since these turn up by the next business day in most cases.

7. Damaged on arrival

If the box or the shirts arrive damaged, keep the packaging and email photos of the box and the affected items to [email protected] within 14 days of delivery. We reprint the damaged items free and handle the carrier claim ourselves; you do not need to deal with the carrier. The full reprint policy is at Returns and reprints.

8. Holidays and peak periods

We do not print or ship on US federal holidays, and carriers do not move packages on them, so a holiday inside your timeline adds a day. In the weeks before major holidays, carriers can run slower than their published times; if you have a hard deadline in that period, choose rush, and write the date in the order notes so we can plan around it.

9. Contact

Shipping questions: [email protected]. Support hours are Monday to Friday, 9am to 6pm ET.